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PurFoods does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, disability, or sex. We provide the following for free:

• Communication aids and services to people with disabilities, such as:
• Sign language interpreters
• Written information in other formats
• Language services to people whose primary language is not English, such as:
• Interpreters
• Information written in other languages

If you need these services, contact PurFoods Translation Services at 844-657-8714. If you believe that we have failed to provide these services or discriminated on the basis of race, color, national origin, age, disability, or sex, you can file a grievance in person, by mail or by phone with:

• PurFoods
• Attn: Director of Compliance 3210 SE Corporate Woods Drive Ankeny, IA 50021
• 1-844-657-8714
• Fax: 515-266-0053
• compliance@momsmeals.com

The Director of Compliance is available to help you file a grievance. You can also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

• U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building
• Washington, D.C. 20201
• 1-800-368-1019,
• 1-800-537-7697 (TDD)
• Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

Complaint, Grievance, Theft, Property Damage, and Property Claim

PurFoods strives to treat all clients with fairness and respect while providing excellent customer service. If at any time you have a complaint, grievance, problem, or find yourself needing to file a claim for property damage or theft please let us know so we can work together to find a resolution. Contact our Compliance Team at 1-844-657-8714. One of our team members will walk you through the appropriate process and steps.

Arabic

1-844-657-8714.

1-844-657-8714

Revised 07/29/2021