- Company Division: Mom's Meals NourishCare
- Minimum Education: College Degree Required
- Job Function: Intake / Client Services
- Job State: IA
- Email To: Colin.Chrouser@purfoods.com
- Employment Type: Full Time, Salaried
- Minimum Experience: 5+ years of work-related experience
- Required Travel: None
- Job City: Ankeny
- Job Zip: 50021
Job Description:
•Manage a team of approximately 45 intake specialists, 2 supervisors, and 2 department leads handling incoming authorizations and calls from Area Agencies on Aging, Managed Care Organizations, and Health Plans for home delivered meals
•Track and document employee performance both formally and informally
•Complete employee performance reviews
•Create and distribute reports as needed or as requested by senior leadership
•Train, motivate, develop, and coach employees to drive case manager satisfaction, accuracy, efficiency, and performance
•Determine training requirements for new hires and additional performance-based training for existing Intake Specialists, as needed
•Answer questions from Intake Specialists and handle customer escalations
•Manage productivity based on department metrics to ensure workloads are being handled in an efficient and productive manner
•Manage Intake Specialist work schedules based on workload volume and needs
•Approve weekly timecards and resolving employee issues per Company policy and/or with Human Resources assistance
•Administer access to provider portals as needed for necessary personnel
•Formulate and implement rapid change and process improvements
•Work cross-functionally to support customer care, sales, and revenue cycle initiatives
•Other projects / duties as assigned
Job Requirements:
•College Degree required; Some post-graduate work preferred
•At least 5 years of work-related supervisory or management experience in a healthcare related field, such as patient registration or patient access
•Previous experience with prior authorization process working with both payers and providers
•Experience with eligibility inquiry software, such as electronic 270 files and/or secure payer web portals a plus
•NAHAM or AAHAM certification a plus
Apply now by completing the form below!